Senior Account Manager

Full Time Permanent in Marketing / PR / Events
  • City-of-Edinburgh View on Map
  • Post Date : November 15, 2022
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Job Description

We are delighted to be partnering with Dragonfly to appoint a Senior Account Manager, a marketing agency with a passion for printed marketing.

Job Title: Senior Account Manager
Location: Edinburgh (Hybrid)
Contract: Full time, permanent
Salary: Up to £40,000 (Up to 30% bonus)
About the Role:
We are delighted to be partnering with Dragonfly to appoint a Senior Account Manager, a direct marketing agency with a passion for printed marketing. Experts at delivering unmatched value and building relationships that last.
Dragonfly’s energetic, dedicated team works hand in glove with a variety of amazing companies on a daily basis. From insurance and finance to charities and online retail stores, Dragonfly pride themselves on providing high quality service executed timeously and efficiently.
The purpose of the role is to ensure high level, proactive and efficient account management services are provided to clients. The post holder will oversee work within the team ensuring high standards are achieved and maintained.
The Senior Account Manager will act as a main point of contact within the business ensuring client objectives are met and exceeded through end-to-end project management for direct marketing services. This key role will also contribute to achieving the company’s overall business objectives.
Key Responsibilities:

  • Responsible for the day-to-day management of multiple client accounts and direct marketing campaigns, acting as the face of Dragonfly when engaging with clients.
  • Managing and coordinating the delivery of client direct marketing activity in line with agreed timescales and budgets.
  • Efficiently manage client campaigns from brief to delivery, for example, interpretating client briefs, negotiating supplier quotes and ensuring profitability of each project within business KPIs and targets and upselling additional services where appropriate.
  • Regular engagement with external suppliers, providing relevant briefing with regards to the end-to-end campaign management cycle.
  • Responsible for the preparation and presentation of client industry insights.
  • Supporting new business opportunities through quote generation and presentations to the client.
  • Implement reports and other analysis where necessary to recommend and develop appropriate marketing strategies and improvements/cost savings.
  • Propose alternative design and production routes to clients by proactively feeding back suggestions ensuring longevity and is aligned to the client’s strategy and expectations.
  • Developing and maintaining long term relationships with clients and suppliers adapting your style and delivery of communication where appropriate.
  • Using knowledge and expertise to proactively anticipate and mitigate any potential issues arising within a project.
  • Communicate and collaborate with the team and suppliers to efficiently exceed the client’s needs.
  • Line management and development of direct reports.
  • Ensuring compliance with Dragonfly’s policies, procedures, and guidelines, together with all relevant regulatory and statutory requirements.
  • Engaging with the company’s appraisal process, and demonstrate commitment to our values, behaviours, and your continuous personal development.
  • Performing other reasonable duties and/or projects as directed by your line manager.
  • Promoting the Dragonfly vision, values, and strategic objectives, both internally and externally.
  • Plan ahead, organise your work, take into account the potential for change.
  • Use your initiative to resolve problems and find solutions within your work.
  • Perform your role to the best of your ability with enthusiasm and a positive approach.
  • Be collaborative and seek to find a positive outcome for the team and for Dragonfly.
  • Act in a way which projects personal credibility, inspires trust and helps you share your knowledge and experience.
  • Comfortable initiating dialogue with people; communicating effectively to ensure your message is understood

Key skills and experience required:

  • Educated to University level in a relevant subject (or equivalent experience).
  • Print and production knowledge to an industry standard
  • Knowledge in delivery of campaign (i.e., postage)


  • Strong communicator in all formats and competent in building professional relationships at all levels.
  • Competent in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
  • Ability to work under pressure and prioritise workload effectively.
  • Ability to work under pressure and prioritise workload effectively.
  • Have an eye for detail and a high level of accuracy in all aspects of work
  • Self-motivated, with a confident approach to projects, comfortable asking questions to develop solutions and meet requirement
  • Ability to manage, prioritise and delegate workload effectively  


  • Minimum 5 years industry experience
  • Experience within direct marketing, campaign management and project management
  • Experience of working with and understanding client and production briefs
  • Experience in planning, managing, and embedding campaigns
  • Experienced in a wide remit of operational marketing activities
  • Proven track record in providing first-class customer care and service delivery within a similar role.
  • Experienced in managing people


  • Company pension scheme
  • Private medical insurance
  • 25.5 days holiday + 11 days bank holidays (6 days fixed/5 days floating)
  • Hybrid working
  • Discretionary bonus scheme up to 30%
  • Mobile phone
  • Birthday voucher
  • Christmas present
  • Anniversary gift
  • Seasonal treats and surprises
  • Summer/Christmas parties
  • Annual away day
  • Discretionary Christmas holidays
  • Half day Christmas shopping day
  • Beverages and snacks! Alcoholic and non-alcoholic
  • Costco card
  • Long service benefits – additional holidays
  • Cycle to work scheme
  • Eye care – tests and money off glasses
  • Interest free travel loan
  • Flu vaccination


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